Help Desk contacts may vary according to the service you are using. Help Desk contacts are available between 9:00 AM and 5:00 PM daily, Monday to Friday. Requests received after hours will be addressed the next business day.

Please refer to the applicable services and contacts below:

For AMS UserID or password assistance:
Call 416.946.4075 for immediate assistance or reset your password yourself.

For uTime (Kronos) or Timelink assistance:
Email utime@utoronto.ca

For My Research (MR) or My Research On Line (MROL) assistance:
Call 416.946.5000 or email RAISE@utoronto.ca

For Employee Self-Service (ESS) assistance:
Call 416.978.3772 or email ess.hr@utoronto.ca

For Employees@UofT assistance:
Email hris.help@utoronto.ca

For Instructor Lookup Report assistance:
Email access.easi@utoronto.ca

For Expense Reimbursement Direct Deposit (ERDD) assistance:
Email fast.help@utoronto.ca

For uSource assistance:
Call 416.978.1403 or email usource@utoronto.ca

For F&S Service Order, Customer Account or Service Order Billing Information assistance:
Call 416.946.5985

For Telephone Directory Services or Telephone Service Orders assistance:
Call 416.978.4000 or email telecom.services@utoronto.ca